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Call Distribution

Description

Distributes customers' incoming calls to various answering points, depending on the subscriber's pre-set rules. Can direct calls to different destinations depending on conditions such as time-of-day, call-origination point, or to deal with congestion.

An operator can set rules so that depending on the time of day, they connect a call to different call-handling centers; or reroute calls depending on call completions and congestion at specific call centres.


Categories

Technologies

SS7: INAP, CAP
IMS: SIP


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